Originally published by our friends at Mortgage Finance Gazette Reporter on the 6th of January 2021.

Cambridge BS launch with eKeeper’s new Intermediary Manager software

eKeeper has today launched a new relationship management customer relationship management (CRM) system for lenders.  Called Intermediary Manager, it can also be used by other product providers, such as savings providers, pensions and wealth providers and insurers.

It is launching today with the Cambridge Building Society as the first subscriber to the system.  eKeeper’s Intermediary Manager will structure how The Cambridge’s business development team manages its relationships with its intermediary partners.  It will assist with all intermediary activity by securely storing and managing information related to its adviser population, while also seamlessly integrating business intelligence (BI) data from The Cambridge’s mortgage origination platform.

eKeeper has extensively developed its core CRM product, making many of the fundamental and proven features of the broker CRM available to lenders and other providers.  These include full and configurable workflow management for onboarding firms and advisers. It also includes a document management suite to control the production of documents, such as proforma letters, requests, notification of receipt of key documents, as well as automation to ensure appropriate actions are both executed and recorded.

The Cambridge uses the mortgage origination system from eKeeper’s parent company DPR, and the CRM system will integrate BI data from its mortgage originations into Intermediary Manager, providing full management reporting. This will include visual summaries linked at an either an individual adviser, firm and/or network level as applicable.  Through the configurable dashboard, users at The Cambridge can generate their own unique interface, supporting different BI widgets such as customised graphs or reports, along with notifications and diary reminders.

David Bennett, Commercial Director of eKeeper, commented “We have worked with The Cambridge for some time to launch our newest product and can now roll it out across the market both to lenders and other product providers.

“Following a number of conversations over the past 18 months, we were surprised about the lack of CRM provision in the lender space, needed to handle their intermediary relationships.  As we have an existing pedigree of developing CRM software and an intimate knowledge of the mortgage and protection sectors, adapting our core system, has allowed us to deliver a tailored relationship system to support The Cambridge’s on-going growth. We have also been able to incorporate many of the strongest key differentiators of eKeeper’s existing CRM systems, which we know will be hugely valuable to lenders.”

Kathy Bowes, Intermediary Manager at The Cambridge, stated: “The launch of the new eKeeper CRM software is a great new development for The Cambridge. The system will provide a holistic view of our intermediary partners and enable my team to be have a better understanding of the types of business they tend to work on. The insight gained will enable us to have more meaningful conversations with our intermediaries and allow us to better support their needs.”